fleimio online shop - terms of use 

When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.
Prices (€ ) of the products can be seen in product presentation. Prices do not include delivery. Prices include Finnish 24% value added tax (VAT). Taxes can be seen in shopping basket and in order confirmation.

terms of payment

you can pay by bank transfer – or by using online payment services of the Finnish banks & credit card payments e.g. Visa, American Express, Mastercard by the Paytrail.

The bank transfer will be sent to you by fleimio. Paytrail Plc acts as a collecting payment service provider and is an authorized Payment Institution. Paytrail Plc will be shown as the recipient on your bank or credit card statement. Paytrail Plc will forward the payment to the fleimio. For eventual product reclamations, please contact directly fleimio customer service.

Paytrail Plc

Innova 2

Lutakonaukio 7

40100 Jyväskylä

Phone: +358 207 181 830

Business ID 2122839-7

delivery costs

The cost of delivery depends on the value and weight of the order and about the country where the ordered products are to be delivered. When the deliver to address is in Norway or in Switzerland, there will be extra cost because of customs clearance.


The owner of the design-rights of the ordered products, i.e. the fleimio partners, will be responsible for the delivery. Thus, we can be sure that the product you bought from the fleimio online shop is genuine. The fleimio partners shall select the best suitable freight company for your order and will inform you regarding the delivery time.

Regarding the fleimio products: In Finland they shall be delivered by Matkahuolto and in all other countries via UPS. If ordered items are in stock – the pick-up will be arranged  in 24 hours after having received your order. Delivery time of the fleimio products in the Nordic Countries is 3-4 days and in Central Europe approximately 5-7 days. However, it naturally depends on the country where you are from. If the delivery time is longer, i.e. the ordered product is out of stock, we shall send you an e-mail about estimated time of arrival.  The ordered products will be delivered to your home.

Delivery service provider or fleimio shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure).

return policy

You have right to cancel your order (this agreement) in 14 days without any reason. Return policy does not apply to orders made by institutions or companies.
 Cancellation deadline is 14 days after you have received the goods. In order to use your cancellation right, you need to inform us (fleimio, Kuovintie 3, 04320 Tuusula, Finland (info@fleimio.com)) about your decision to cancel this agreement (e.g. by post letter or by e-mail). You may use the cancellation form sent to you as an enclosurement in order confirmation. It is enough if you will send us your cancellation before the deadline of the cancellation period.

If you decide to cancel this agreement, we shall return all your money as soon as possible – latest 14 days after having received your cancellation notice. We shall return the money the same payment method you used when buying our products unless you agree using other method. No extra monetary costs will occur to you. We may wait till we have received the bought products back or when you have clearly indicated that you have sent the products back to us.

You need to send the ordered items in original package back to the fleimio partner who sent you the product, by a freight company dedicated by fleimio online store or by the fleimio partner as soon as possible, no later than 14 days after having done the cancellation notice. We need not to worry about the set period of time, if you shall send the products back before the 14 days deadline. Returned product shall be unused, in good shape and in original packaging.

fixing product defects

If the delivered product is defect, customer is asked to do a defect product noticement to e-mail (info@fleimio.com) stating 1) is the reason for defect a transport or manufacturing and 2) do customer want money back or a new product in return – and 3) return the defect product to the fleimio partner who delivered it. Returning the defect product shall be done via using the logistics partner dedicated by the fleimio or by the fleimio partner. There is no transport cost when returning a defect product. If the customer wants to have money back, we kindly ask to send us the account number.

jurisdiction and settlement of disputes

This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of Finland. Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Helsinki District Court, Finland.